This illustrated guide will show you how to step up your interpersonal effectiveness by learning how to work more successfully with those around you, be they people you manage, or your colleagues. This guide is your toolkit for managing yourself, assisting team performance and enduring and flourishing in times of change. The most successful leaders have not only mastered technical skills, they’ve also mastered soft skills. Commonly known as people or interpersonal skills, soft skills like negotiating, building morale, and maintaining relationships are key to a leader’s success. With these soft skills you can excel as a leader. Problem solving, delegating, motivating, and team building are all much easier if you have good soft skills. Knowing how to get along with people – and displaying a positive attitude – are critical for success. It’s important for you to recognize the vital role soft skills play within your team and not only work on developing them within yourself, but encourage their development throughout the organization.