SKRIPSI
ANALISIS STRATEGI PEMASARAN DALAM MEMPERTAHANKAN KEPUASAN KONSUMEN PADA CHA-CHA CAKE DALAM PERSPEKTIF EKONOMI ISLAM
Marketing strategy is a seriesLong-term goals and suggestions of a business in the face of business competition. A clear and firm strategy in implementing a marketing strategy greatly influences the continuity of a business. This study aims to analyze sharia marketing strategies in increasing customer satisfaction in the number of Cha-cha Cake businesses in the city of Prabumulih. This research using a qualitative descriptive approach with data collection techniques through observation and interviews. The results of this study revealed that the sharia marketing strategy used in Cha-cha Cake to increase customer satisfaction are product strategy, price, promotion, and distribution/distribution. In its application, the strategy undertaken is in accordance with Islamic law because it imitates nature Islamic marketing. Then for the factorsupporters in implementing sharia marketing strategies at Cha-cha Cake, namely quality products, trust customers and good service. As for the inhibiting factors in implementing the sharia marketing strategy at Cha-cha Ceke are raw material suppliers and the absence of business outlets.
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