APA Style
Valarie A. Zeithaml, dkk. (1990).
Delivering quality service : balancing sutomers perseptcions and expectations .
Amerika:
The Free Press.
Chicago Style
Valarie A. Zeithaml, dkk.
Delivering quality service : balancing sutomers perseptcions and expectations.
Amerika:
The Free Press,
1990.
Text.
MLA Style
Valarie A. Zeithaml, dkk.
Delivering quality service : balancing sutomers perseptcions and expectations.
Amerika:
The Free Press,
1990.
Text.
Turabian Style
Valarie A. Zeithaml, dkk.
Delivering quality service : balancing sutomers perseptcions and expectations.
Amerika:
The Free Press,
1990.
Print.