Hospitality management includes many different businesses, including hotels, restaurants, casinos, resorts, tour agencies and airlines. Hospitality management means ‘managing’ an event, or when referring to managing a hotel, it would mean managing all the different departments and members of staff so that the paying guests feel welcomed and enjoy their stay. Hospitality is part of the service industry, so the individuals working in hospitality management must hold these essential qualities, which would make paying guests want to return. This ensures the success of any convention center or resort, and goes along way towards getting repeat business. Hospitality is at the top of the list of the largest international industries because of the genre of services included within it.