E-Book
Fundamentals of Total Quality Safety Management and Auditing.--
Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This book discusses a series of fundamentals for creating an operationally excellent management system (OEMS). The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles are identified and described, and the quality principles are adapted to safety.
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