Artikel Jurnal

The consumer production journey: marketing to consumers as co-aproducers in the sharing economy. (e-journal)

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New digital technologies not only support consumers in better fulfilling their own consumption needs but also enable them to
create greater value for other consumers. These new consumer co-production activities, collectively referred to as the sharing
economy, require firms to rethink their role in the marketing value creation process. Firms need to define new marketing actions
that create value for consumers who are also co-producers. To address this challenge, we propose a two-layered conceptual
framework of consumer co-production networks and the individual consumer production journeys therein. These concepts
expand the traditional production model and consumer journey, respectively, explicitly taking into account consumer coproduction activities. Within the framework, we draw on household production theory combined with insights from institutional
design theory and consumer behavior research to analyze how marketing can support consumers’ co-production activities. We
discuss the managerial and consumer welfare implications of our analysis and outline new opportunities for further research.

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Ketersediaan

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Informasi Detail

Judul Seri

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No. Panggil

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Penerbit

Dordrecht Netherlands : Springer., 2019

Deskripsi Fisik

238–254 hlm ; 17 lembar

Bahasa

English

ISBN/ISSN

0092-0703

Klasifikasi

NONE

Tipe Isi

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Tipe Media

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Tipe Pembawa

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Edisi

Vol. 47, Issue 2

Subjek

market economy

Info Detail Spesifik

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Pernyataan Tanggungjawab

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Versi lain/terkait

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