Technology-driven service strategy (E-Journal)

Advancements in technology are radically transforming service, and increasingly providing the underlying basis for service strategy. In this paper, we develop a typology and positioning map for service strategy, in the context of rapid technological change, and outline the process for firms to position or reposition their service strategies. Which strategy to choose is based on the degree to wh…

Analisis penerapan domain service strategy dan service design pada ITIL dalam…

Edisi

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ISBN/ISSN

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Deskripsi Fisik

xvi, 77 hlm.; 29 cm

Judul Seri

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No. Panggil

70