Total Quality Management (TQM) is a business philosophy that yields customer satisfaction and continuous process improvement. This book discusses a series of fundamentals for creating an operationally excellent management system (OEMS). The text also focuses on the ISO-9000 Quality Program, Voluntary Protection Program, and Process Safety Management. For each of these topics, the key principles…
Ethical Issue is a problem or situation that requires a person or organization to choose between alternatives that must be evaluated as right (ethical) or wrong (unethical). Covering the subject of HR in a rigorous and comprehensive way using ethical frameworks, this book gazes at areas of ethical distress in current developments and practice, as well as examples and methods for promoting good …
E-banking is an electronic payment system that enables customers of a bank or other financial institution to conduct a range of financial transactions through the financial institution’s website. This cutting edge publication emphasizes emerging e-banking theories, technologies, strategies, and challenges to stimulate and disseminate information to research, business, and banking communities.…
Business Continuity Management is a management process that identifies risk, threats and vulnerabilities that could impact an entity’s continued operations and provides a framework for building organizational resilience and the capability for an effective response. This book is intended to be a step-by-step guide to implementation of business continuity management within an enterprise.