PENGARUH COMPLAINT HANDLING DAN SERVICE EXCELLENCE TERHADAP LOYALITAS NASABAH…

Customer loyalty is so important that banks are able to maintain business continuity and the continuity of their business activities. Customer loyalty when utilizing a service can be used for input by banks in order to make improvements or optimize complaint handling and service excellence in mobile banking services. Customer satisfaction will be met with complaint handling along with service e…

ANALISIS APLIKASI FLIP SEBAGAI PENYEDIA LAYANAN TRANSFER DANA ANTAR BANK DITI…

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Deskripsi Fisik

xix, 51 hlm.; 25 cm

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