The Readiness of Public Libraries to Implement Total Quality Management Princ…

This study seeks to highlight the foundations of systematic office work. Public libraries have special measures and specifications that enable them to design measured programmers and services to achieve the desired objectives according to objective benchmarks and indicators to ensure the continuous improvement of their services and nail with the satisfaction of their beneficiaries. We have reli…

Development of the quality approach and skills management: Contribution and l…

This research article aims to explore the relationship between the implementation of a QMS according to ISO 9001 standards and skills development. We know for a fact that producing quality is a matter of competence. The ISO 9001: 2015 standard recommends mastery of knowledge and skills as one of its requirements. But what really (in practice) about certified companies? The results of our survey…

The Role of Top Management Leadership in Adopting TQM Values: Using Kurt Lewi…

This paper aims at exploring how Top Management Leadership (TML) can act in order to adopt the appropriate values for Total Quality management (TQM) in the organizations. Kurt Lewin‘s change approach was proposed for TML as a useful process to evaluate, change and sustain the necessary values for TQM. Each stage of Lewin‘s model requires TML to provide necessary tools and methods in order t…

Implementasi total quality management (TQM) pada manajemen perpustakaan di Pe…

Edisi

-

ISBN/ISSN

-

Deskripsi Fisik

-

Judul Seri

-

No. Panggil

-